Frequently Asked Questions
Happy customers
#1 Rated in Santa Monica
FAQ
1. Do you provide the truck?
Yes! Truck size depends on the scope of your move.
2. Do you offer packing only?
We do—choose our packers & movers service for partial or full packing solutions.
3. Do you offer same-day local moves?
Yes, depending on availability. Contact us as early as possible to check the schedule.
4. Do you provide wardrobe boxes?
Yes, we bring free wardrobe boxes for your clothes during the move.
5. Can you move fragile or antique furniture?
We have extra padding and specialty techniques for delicate items.
6. Do I need to empty drawers or cabinets?
For safety, yes—especially for heavy or fragile items.
7. Can you move after 5 PM or on weekends?
Absolutely. We work around your business hours.
8. What about sensitive equipment or servers?
We have proper padding and moving strategies for tech.
9. Do you work with building move-in/move-out policies?
Yes—we're happy to coordinate with your building.
10. Do I need to reserve an elevator?
If your building requires it, yes—we'll guide you on how.
11. Can you recommend a storage company?
Yes—we're happy to recommend reputable local options.
12. Is insurance included?
Yes, basic coverage is always included.
13. Do I need to buy boxes from you?
You can, or provide your own—we're flexible.
14. Do you unpack as well?
Yes, full-service includes unpacking.
15. Do you bring tools and equipment?
Yes, including dollies, pads, and basic tools.
16. Is this service charged hourly?
Yes, with a 3-hour minimum.
17. Can you move a piano up or down stairs?
No stairs—ground floor only for safety.
18. Can you move a piano from room to room?
Yes, if it's on the same level.